COMMS / SUPPORT
Something
Something
broke?
OPEN CHANNELREPLY WITHIN TWO WORKING DAYS
digitalxbunker@gmail.com
Email the studio directly with the four things below.
REPORT PACKETWHAT TO INCLUDE
- [ 01 ]Plugin versionShown in Edit › Plugins, e.g. 1.0.0.
- [ 02 ]Engine versionLauncher build or source build, and the OS.
- [ 03 ]The JSON report
Saved/WebUMG/report.jsonfrom the failing import. - [ 04 ]The HTMLThe file you imported, with its images and fonts if you can share them.
ACTIVATION
Agent skills key
Your code is in ACTIVATION.txt at the root of the download. Paste it at the activation page and your key is issued instantly. The importer itself needs no key. Never post the code in a public thread.
SELF-SERVE
Diagnostics first
Every warning in the report has a code. Most have a one-line fix in the diagnostics reference.
DIAGNOSTICS →REFUNDS
Handled by Fab
Plugins are sold through Fab under the Fab Standard License, so refunds follow Fab's policy and are requested there.
FAB REFUND POLICY ↗